Reference

surgawin88 Privacy Policy For Indonesia Accounts

Our Privacy Policy explains how we handle the details you provide when opening an account, checking DANA or QRIS status, and using the mobile lobby.

Account clarityWallet checksMobile privacyPolicy requests
surgawin88 surgawin88 Privacy Policy For Indonesia Accounts
CONTACT ROUTES

Three Ways To Ask About Privacy Policy

A clear contact path helps you resolve a privacy question without repeating your account story.

Account request Ask to see or correct account details through the signed-in support route.
Wallet query For DANA, OVO, GoPay, QRIS, bank transfer or virtual account records, provide the payment…
Security concern If a phone, browser or account detail looks unfamiliar, tell our support team through…
DATA HANDLING

What We Do With Your Account Details

We keep the Privacy Policy practical by linking each data use to an account task. Your mobile browser may send device and session signals for login protection, while payment references help us…

Account creation

When you open an account, we collect the contact details and verification data needed to create and protect that account. We use the submitted details for access checks, not for unrelated purposes.

Device signals

Your phone or browser can provide session, language and device signals during login. These help us identify unusual access and investigate a privacy concern without reading private files on your device.

Cookie choices

Cookies can keep a session active and remember selected settings. You can adjust cookie controls in your browser, although turning them off may require another login before account details appear.

Account security

We use phone verification before account access and compare account details when a privacy request arrives. This reduces the chance that another person receives your wallet or contact records.

Retention period

We retain account, payment and security records for the period needed for service administration, dispute handling or legal duties. The relevant period can differ by record type and local requirements.

Change requests

You can ask us to correct inaccurate details, explain a data use, or discuss deletion. We first verify the account connection, then assess the request under applicable law and our retention duties.

Privacy Policy Answers For Your Account

These Privacy Policy answers focus on the account actions Indonesian customers ask about most: opening an account, checking a wallet reference, using a phone or browser, and requesting a change. If your situation is not listed, use the signed-in support path with your account contact detail.

It covers account details, phone verification, device signals, cookies, payment references and support requests connected with your account. It also explains retention, security checks and how to request corrections.

No. Our Privacy Policy concerns transaction status and reference details needed to match DANA or QRIS activity. We do not need your wallet password to check an account payment record.

We collect the contact details and verification records you submit, then receive limited phone or browser signals during access. The data supports account creation, security checks and policy-related requests.

Yes. Use the signed-in support route and identify the phone or email connected to your account. We verify the request first, then explain which records can be provided under applicable law.

Cookies may keep your session active and remember settings when you use a mobile browser. Your browser controls can remove or block them, but another login may then be required.

Send a correction request through the account help path with the inaccurate detail and the connected account contact. We check identity, update eligible records and explain any reason a record must remain.

Yes. Access, deletion and retention outcomes depend on local law. We assess your request using the relevant Indonesian requirements and tell you what action is available for the specific record.